Smart Badging

The “smart badge” was our answer to the name tag seen in physical events - but it’s also so much more than that. With the smart badge you can learn a lot about each participant, and search, filter , visualize, and find users based on badge information. From the smart badge, you can locate where that attendee is in the room, start a chat with them, or teleport to their location.

The three action icons allowed the user to find that user on the map, teleport to them, or start a chat with them. The blue words are featured catagories, and more info is shown on the detail page.

Stage Magic

Stage magic was our formal presentation experience. I designed and shipped the vast majority of best features that other presentation experiences had - but also leveraged the badge data we were collecting to allow users to better engage as meeting participants through sorting and visualizing information - look for the tab labeled “favorites” and “team”, as well as the colors around the rings. Those are just two examples of leveraging that data.

Stage magic allows for 1-4 speakers to be present, host controls, guest speakers, audience emote reactions, different participation types, and more.

Special Access Groups and Dynamic Group Sizing

After hosting several events, we found that users were sometimes left out of the group - there has to be a maximum group size in our rooms. I designed a more dynamic group sizing modality that lets users “squeeze in” to full groups, and helps them navigate to other groups if the group size is completely full. 
I also created the notion of “private groups” - for use cases like sensitive conversations or if there are VIPs that everyone wants to talk to, as a couple examples.

The group size indicator is shown in the bottom tool bar, allowing for a soft and hard cap on group size, letting the group participant and the people requesting access to understand exactly how to best navigate their groups. When "special access groups" is enabled, group participants get to decided who has permission to join the group.

Minimap, and Navigating the Virtual Environment

I also designed a “mini map” similar to those seen in video games. this allowed users to get a birds eye view of the entire room, and actually teleport by licking around the mini map in order to more easily navigate across larger distances.

Users can search for other atendees and see where they are on the map, teleport to their location, or teleport anywhere in the room by clicking on the map.

Room Creation

When I joined scoot, all rooms were created on the backend - I designed an experience that would allow the host to craft their own meeting environments by selecting the background, items, room size, music, and even spawn points of players in the room.

I created an easy 3 step workflow of users to select from all of their room customization options, while having proper visibility and navigability of the experience.

This experience allowed hosts and producers to configure smart badge questions, and attach answers to "visual indicators" that allowed attendees to visualize answers in the room.

"Entry Flows" allowed producers to create logic around how users would spawn in the room, and how groups would be sorted and formed by the meeting hosts.

AI Agents

I designed two main agents at Scoot -  The first one, seen below called “Emily” was meant to replace the traditional help center and to field customer support requests. This involved training a model and giving it all of the product, and help articles and data it needed in order to effectively help customers both learn about scoot, and get the most out of their scoot experience. I created a “help center” UI experience, as well as an in-app “support bot” experience.

The experience was deisgned to work across all major devices and platforms, and included conversation prompts based on most commonly asked questions.

This experience was deisgned to allow sales and marketing leaders to create a proper context window for their query, and return or view others previous queries.

Users could also use the "footnotes" to trace back to the source of truth transcripts in order to validate and investigate their query

Events

I also conceived of, proposed, designed, and shipped an entire event creation and management system - which allowed hosts to link their MAS and CRM systems and send emails out to attendees, collect registrants, and approve admissions and send invites.

The Events system included registration and invitation management, event emails, event themes and customization, attendee management, and calendar integrations.

Users can design and send custom registration forms, and follow up emails.

Design System

When I joined, there were disparate design artifacts and inconsistent usage of design patterns and primitives across the product. I implemented a robust design system. This included a comprehensive set on common affordances and design patterns, as well as color, and font variables that allowed for a more streamlined, enterprise, and usable user interface across the entire product experience.